No incidents reported
No incidents reported
No database queries are possible in the Selfnet WLAN at the moment. This means that no new devices can dial in at the moment. We are working on the problem
We will be installing a larger number of our switches with a different software in the next few hours. This will lead to expected outages of about 30 minutes.
Done
We were able to update almost all of our switches yesterday. There are 5 of about 200 devices left on the Vaihingen campus. We will update them manually today after the announcement.
We hope that the now installed software runs more stable and does not cause any failures as it was the case last week.
If individual switches cause problems during the update, we will not inform you separately. During the updates, we are directly involved with several teams in getting the defective devices back online as quickly as possible.
We are currently in the middle of the roll-out process. We are trying to inform the affected members by e-mail in advance. More units with the planned software are being installed every few minutes. We hope to complete the process in a few hours.
Unfortunately, a device at Heilmannstraße 4 failed tonight. The Selfnet WLAN in the building is not affected by this device. We are working on getting the LAN back online in the entire building as quickly as possible.
While trying to solve our problems with the devices by software updates, some devices in the Studentendorf Ludwigsburg unfortunately failed. We drove to Ludwigsburg already in the night and started to solve the problems. We were able to put 8 devices back into operation. However, we had to finish our work at 4 o'clock at night. Our honorary members also have jobs and lectures, a longer work on site was unfortunately not possible. We will try to work further on 20.01.2023 on the restoration of the devices. Since we unfortunately don't have any volunteer members in Ludwigsburg the debug time there is sometimes a bit longer than in Stuttgart. Members who live locally could have intervened faster and also resume work faster today.
We were able to solve all the problems this afternoon. The last device went back into operation around 18:30
According to current information, there are still problems in: M6, M8, P6, E10, M18, M22, M11, M7 In most cases only parts of the building are affected, so you should still receive WLAN in some parts of the building.
A device has failed at the Fabrikstraße dormitory. We will take care that as far as it is possible for us volunteers to quickly fix.
Around 21:20, the problem with the other device was solved, so that the Fabrickstraße is now completely back in operation.
Unfortunately, while trying to solve our problems with the devices through software updates, another device in Fabrickstraße failed. This now affects only about 20 users and no longer 48. We are also trying to get this device back in operation as quickly as possible with our volunteer forces. Unfortunately we don't have any volunteers in Esslingen, so the debug time there is sometimes a bit longer than in Stuttgart.
We were able to put the device back into operation in the evening of 19.01.2023
A device has failed at In der Au 16C, affecting approximately 30% of the residents at In der Au 16C. We will take care that as far as it is possible for us volunteers to quickly fix. We assume the evening of 19.01.2023.
A device has failed at Wiederholdstraße 4, affecting approximately 30% of the residents at Wiederholdstraße 4. We will take care that as far as it is possible for us volunteers to quickly fix. We assume the evening of 19.01.2023.
The switch str3-3d-2 in Straussäcker 3 unfortunately failed again one day later, although we exchanged the device for another one. Unfortunately, we do not know yet what the reason is and are still debugging. We will try to get the switch in Straussäcker 3 up and running again today.
In the Filderbahnplatz, the same switch as yesterday has already failed again today. We are trying to find a solution as soon as possible
All devices in Fildernbahnplatz 35 have been changed with the new generation.
We are on the way and will change all switches in building 35 with new ones of the multigigabit generation in the next 1-2 hours.
Today, another switch in that part of the building failed. We are trying to solve the problem here today as well.
We exchanged the device for a new Multigigabit device yesterday evening. Since then, the users on the device have a working connection again.