Some systems are experiencing issues

Past Incidents

17th September 2024

No incidents reported

16th September 2024

No incidents reported

15th September 2024

No incidents reported

14th September 2024

Our core network is experiencing issues.

Starting from 12:30 pm today we experienced a complete outage of our internal infrastructure. We are currently looking into the issue. Please don't write us via EMail in regard to this outage at this point of time, as we are working on it.

  • We have published a write up about the problem and the solution here: https://blog.selfnet.de/2024-09-17_postmortem.html

  • The Selfnet WLAN has been working again for a few minutes now, in which a faulty redundant system (the database) is first addressed individually without the redundancy.

  • According to several externally operated monitoring devices, the LAN network has been down for just over 2.5 hours so far.

    https://atlas.ripe.net/probes/1005764/#tab-network https://atlas.ripe.net/probes/1005759/#tab-network https://atlas.ripe.net/probes/1005857/#tab-network

  • The outage today is not directly related to the planned reorganisation of Selfnet components. It may have been triggered by preparatory work.

    The announced remodelling work has not yet been carried out and is scheduled to take place in the coming week.

  • In the Selfnet WLAN there are unfortunately still access problems with a central component to the database, which is why the WLAN continues to cause problems.

  • It is still not known what triggered the system. However, a system has been identified which, when added to the network, causes the entire network to fail. The logs from this device are to be analysed.

  • As you can see in the dashboard, Selfnet has had constant traffic again for about 2 hours. The LAN should be reasonably stable since then.

  • The Selfnet LAN has been working again for about 30 minutes by reducing redundancies in the network. Unfortunately, it has not yet been possible to solve the problem in the Selfnet WLAN.

  • 13th September 2024

    No incidents reported

    12th September 2024

    No incidents reported

    11th September 2024

    No incidents reported