Some systems are experiencing issues

Stickied Incidents

16th December 2024

SelfStreaming (IPTV) SelfStreaming offline due to construction works

Due to construction works of the Allmandring 8a building the connection to our satellite dish has been severed. We expect the construction works to be completed in May or June 2025.

We apologize for the inconvenience caused. Unfortunately we do not have any influence on the construction works of the building.

  • Self-streaming with many channels has been in operation for about three months. However, some channels are still missing, as not all satellites have been reconnected yet.

    • Past Incidents

    28th January 2023

    No incidents reported

    27th January 2023

    No incidents reported

    26th January 2023

    No incidents reported

    25th January 2023

    No incidents reported

    24th January 2023

    No incidents reported

    23rd January 2023

    No incidents reported

    22nd January 2023

    WLAN Database query not possible

    No database queries are possible in the Selfnet WLAN at the moment. This means that no new devices can dial in at the moment. We are working on the problem

  • We had another issue regarding database reachability which is fixed now. You should be able to connect to Selfnet Wifi again.

  • The database problem is solved Devices that now reconnect to the WLAN (the easiest way is to restart devices once) have a working connection again.

    • 21st January 2023

    Software change switches

    We will be installing a larger number of our switches with a different software in the next few hours. This will lead to expected outages of about 30 minutes.

  • Done

  • We were able to update almost all of our switches yesterday. There are 5 of about 200 devices left on the Vaihingen campus. We will update them manually today after the announcement.

    We hope that the now installed software runs more stable and does not cause any failures as it was the case last week.

  • If individual switches cause problems during the update, we will not inform you separately. During the updates, we are directly involved with several teams in getting the defective devices back online as quickly as possible.

  • We are currently in the middle of the roll-out process. We are trying to inform the affected members by e-mail in advance. More units with the planned software are being installed every few minutes. We hope to complete the process in a few hours.

    • Partial failure Rosensteinstraße

    In Rosensteinstraße, an appliance has failed, affecting a smaller part of the residents. We are trying to solve the problem as quickly as possible.

  • We were able to solve the problem last night at around 0 o'clock.